Error Messages and Codes 3-55
Tray and Media Errors
Insert Tray [2] or Tray [2] Missing
■ Remove Tray 2 and inspect the tray cavity of the printer to ensure that it is
free of obstructions or debris.
■ Reinstall the tray.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
Paper Size Switch Assembly, PL 3.2.4 “Paper Tray 2” on page 10-17
Troubleshooting Procedure Table
Steps Actions and Questions Yes No
1
Check the following for evidence of fault or
damage:
Paper Size Switch Tray [2], PL 3.2.4
Actuators on the right side of Tray [2]
Replace the
parts concerned.
Go to Step 2.
2
Use service diagnostics to test the Tray [2]
Paper Size Switches. Use the table below
for reference.
Do the switches function correctly?
Replace Engine
Control Board,
page 8-107.
Go to Step 3.
3
Verify the pertinent voltages on pins
P/J47 – 1 <=> P/J47 – 3
P/J47 – 2 <=> P/J47 – 3
P/J47 – 4 <=> P/J47 – 3
Correspond to the paper size switch
position chart below.
Go to Step 4 Replace the
Paper Size
Switch
page 8-26.
4
Verify the pertinent voltages on pins
P/J42 – 16 <=> P/J42-15
P/J42-17 <=> P/J42-15
P/J42-18 <=> P/J42-15
Correspond to the paper size switch
position chart below.
Replace Engine
Control Board,
page 8-107
Replace the
Motor Driver
Board
page 8-101.
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