Error Messages and Codes 3-33
Misfeed at Tray 2: Jam T2
■ Try picking paper from a different tray.
■ Ensure that Tray 2 is free from defects and installed properly.
■ Remove, fan, and reload media in Tray 2.
■ Remove any obstructions or debris in the paper path.
■ Ensure that the media in Tray 2 is a supported type and size.
■ Ensure that the tray guides are set correctly.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
Paper Pick Roller Kit, PL 3.3.3 “Paper Tray 1” on page 10-17
Paper Feed Roller Kit, PL 3.3.23 “Paper Feed” on page 10-25
Paper Pick Assembly, PL 3.3.1 “Drive Section” on page 10-18
Chute Assembly Registration, PL 9.1.6 “Main Wiring Diagram” on page 10-15
Troubleshooting Procedure Table
Steps Actions and Questions Yes No
1
Check the following parts for fault or
damage:
Check for worn or damaged rollers and
gears on the Paper Pick Assembly and
the Feed Roller on Tray 1.
Check Tray 1 for damage.
Registration Sensor PL 9.1.8
Main Drive Assembly PL 11.1.14
Replace any
damaged or
excessively worn
parts.
Go to Step 2.
2
Use service diagnostics to test the
Registration Sensor.
Does the sensor function normally?
Go to Step 6. Go to Step 3.
3
Check that the connection between the
Harness and the Registration Sensor is
properly connected and seated.
Go to Step 4. Connect or
replace the faulty
part.
4
Check the Registration Clutch Harness
for continuity.
See “Paper Feed” on page 10-25.
Go to Step 5. Replace the
Registration
Chute Assembly,
page 8-71.