Error Messages and Codes 3-57
Insert Tray [3] [4] or Tray [3] [4] Missing
■ Remove Tray [3] [4] and inspect the tray cavity of the printer to ensure that it
is free of obstructions or debris.
■ Reinstall the tray.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Note
Paper Tray 3 can refer to either the High Capacity Feeder (HCF) or 500-
sheet Feeder. Part list and page references are provided for both units.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
Paper Size Switch Assembly, PL 14.3.6
or PL 15.3.6
“Paper Tray 3” on page 10-29 or page 10-33
“Paper Tray 4” on page 10-30
Troubleshooting Procedure Table
Steps Actions and Questions Yes No
1
Check the following for evidence of fault or
damage:
Paper Size Switch Tray [3] [4], PL 14.3.6 or
PL 15.3.6 Actuators on the right side of the
Tray
Replace the
parts concerned.
Go to Step 2.
2
Use service diagnostics to test the Tray [3]
[4] Paper Size Switches. Use the table
below for reference.
Do the switches function correctly?
Replace Engine
Control Board,
page 8-107.
Go to Step 3.
3
Verify the pertinent Tray 3 voltages on pins:
P/J82 – 1 <=> P/J47 – 3
P/J82 – 2 <=> P/J47 – 3
P/J82 – 4 <=> P/J47 – 3
Or Tray 4 voltages on pins:
P/J83 – 1 <=> P/J47 – 3
P/J83 – 2 <=> P/J47 – 3
P/J83 – 4 <=> P/J47 – 3
of the Lower Feeder Circuit Board,
PL 14.5.1 or PL 15.5.1, correspond to the
paper size switch position chart below.
Go to Step 4. Replace the
Paper Size
Switch
page 8-128 or
page 8-146
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