Error Messages and Codes 3-21
Jam at Duplex: Jam D
■ Check for any obstructions or debris in the duplexer or paper path.
■ Cycle printer power
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
Duplex Sensor, PL 6.1.4 “Drive Section” on page 10-18
Actuator Kit, PL 15.1 “Paper Feed” on page 10-25
Chute Assembly Exit, PL 7.1.7 “Map 1” on page 10-6
Troubleshooting Procedure Table
Steps Actions and Questions Yes No
1
Check the following for evidence of fault
or damage:
Chute Assembly Exit, PL 7.1.7
Duplex Motor Assembly, PL 7.1.8
Duplex Sensor, PL 6.1.4
Duplex Actuator, PL 6.1.5
Chute Assembly Out, PL 6.1.1
Replace the
damaged part.
Go to Step 2.
2
Use service diagnostics to test the Duplex
Sensor.
Does the sensor function correctly?
Go to Step 7. Replace the
sensor and
Go to Step [3].
3
Does the printer function correctly after
the Duplex Sensor is replaced?
Complete Go to Step 4.
4
Block the Duplex Sensor and verify the
voltage between J 139-3<=>J 139-2 is
0 VDC.
Go to Step 6. Go to Step 5.
5
Check the Front 2 Harness for continuity.
See “Paper Feed” on page 10-25.
Go to Step 6. Replace the
Front 2 Harness
Assembly, PL
6.1.2.
6
Check P 139<=>J 13 on the Front 1A
Harness for continuity.
See “Paper Feed” on page 10-25.
Replace the
Engine Control
Board,
page 8-107.
Replace the
Assembly, Front
1A, PL 13.1.7.
7
If possible, print 1 sheet of paper in
Duplex Mode and check to see if the
sheet has reversed in the printer.
Replace the Chute
Assembly Exit,
page 8-62.
Go to Step 8.
To Next Page
Loading...
Need help?
General