General Troubleshooting 4-17
9. Test the fuser motor using service diagnostics.
10. See “Jam at Fuser Jam F” on page 3-19 for troubleshooting Fuser Jams.
Exit jams
1. Ensure the paper is in good condition and is the correct type for the printer. See
“Media and Tray Specifications” on page 1-14 for the correct media types, sizes
and weights for each tray.
2. Ensure the printer is within its operating environmental specifications.
3. If media is showing excessive curl when exiting, try loading new media from a
fresh ream or a different type of media.
4. Ensure that the loaded media matches the front panel settings.
5. Is the jam caused by a heavy, stiff paper being used for two-sided printing? In
such cases, a lighter grade of paper should be used, see the printer’s Paper Tips
Page.
6. Clean all exit locations in the Fuser and the Assembly, Chute Exit with a clean,
dry, lint-free wipe, if debris is visible.
7. Does the Exit Roller turn? Test the Duplex Motor using service diagnostics. For
information on service diagnostics, see "Service Diagnostics" on page 3-9.
8. See “Jam at Duplex Jam D” on page 3-21 for troubleshooting duplex jams if the
Duplex Motor test fails.
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