Chapter 12 Troubleshooting 
12-19 
1
12.3  System Trouble Diagnosis through System Error 
Codes  
When the ERR indicator of DVP-15MC series motion controller blinks or is always ON, users can get to 
know the cause of an error and shoot the trouble through selecting menu Device > Diagnosis 
Information… in the CANopen Builder software of version 6.0 or above.   
Explanation  Correction 
1000  4096  Internal RAM detection failed 
Contact local technicians if the error still exists 
after repower on.   
1001  4097  Internal Flash detection failed 
1002  4098 
The extension port detection 
failed
1003  4099  Internal voltage is abnormal (LV)  Adjust input voltage to 24V at the power port.   
1004  4100  Flash initializing failed   
Contact local technicians if the error still exists 
after repower on. 
1005  4101  Flash ID detection failed. 
1007  4103 
The access to flash failed in the 
Ethernet area. 
Contact local technicians if the problem still 
exists after re-downloading the program and 
restoring the setting to the factory setting. 
1008  4104 
The access to flash failed in the 
extension area.   
1009  4105 
The access to flash failed in the 
program area.   
100A  4106 
The access to flash failed in the 
motion area. 
100B  4107 
The access to flash failed in the 
100C  4108 
The access to flash failed in the 
CANopen communication.   
100D  4109 
The access to flash failed in the 
hardware configuration.   
100E  4110 
The access to flash failed in the 
CAM area.   
100F  4111 
The access to flash (the flash 
management table) failed.   
1010  4112 
The access to flash (sheet 1 in 
the flash management table) 
1011  4113 
The access to flash (sheet 2 in 
the flash management table) fails.   
1012  4114  The reading of flash failed. 
1013  4115  The writing in flash failed.   
1014  4116 
The erasing of the content in flash 
failed.   
1015  4117 
CNC file ID is out of the allowed 
range   
Check if the CNC file ID is larger than 64. 
Update the software and redownload the 
program if the error still exists after 
redownloading the program. 
1016  4118 
The size of CNC file exceeds the 
range   
CNC file is too large in size. Diminish the size 
and redownload the program. 
1017  4119 
The position of incremental 
encoder 1 changes dramatically in 
short time.   
Check if the input of the encoder is too fast or 
enlarge the resolution of the encoder.   
1018  4120 
The position of incremental 
encoder 2 changes dramatically in 
short time.   
Check if the input of the encoder is too fast or 
enlarge the resolution of the encoder.   
1019  4121  System stack is used up.   
There are too many intermediate variables in 
the program. Modify the program.