2-20
System Error Codes
HP Designjet 4000/4020 Printer Series Service Manual
System Error:
72:04
Problem
Description:
Generic Firmware error.
Corrective Action:
Try the following:
îš„ Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
îš„ Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
System Error:
73:03
Problem
Description:
Servo Error.
Corrective Action:
Try the following:
îš„ Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
îš„ Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
 Perform the "Scan-Axis" Diagnostic (⇒ Page 4-7) to further troubleshoot
the error code.
 If the System Error continues, perform the "Media Drive" Diagnostic (⇒
Page 4-12) to further troubleshoot the error code.
System Error:
74:00
Problem
Description:
Failed getting Part Number/Serial Number.
Corrective Action:
Try the following:
îš„ Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
îš„ Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
System Error:
74:01
Problem
Description:
Error uploading firmware update file.
Corrective Action:
Try the following:
îš„ Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
îš„ Resend the firmware update file to the Printer.
To Next Page
Loading...
Need help?
General