HP 4000 User Manual

2-23
System Error Codes
HP Designjet 4000/4020 Printer Series Service Manual
System Error:
81:10
Problem
Description:
Fail starting Paper Motor.
Corrective Action: Try the following:
 Open the Window and check for any visible obstacles restricting the
movement of the Drive Roller. If there is a wrinkled mass of media inside
the paper path, lift the Pinchwheels (using the Media Lever) and clear the
obstruction.
 Perform the "Media Drive" Diagnostic (⇒ Page 4-12) to further
troubleshoot the error code.
 If the System Error continues, replace the Media-Axis Motor ⇒ Page 8-91.
System Error: 85:03
Problem
Description:
Problem finding the Drive Roller zero.
Corrective Action: Try the following:
 Perform the "Media Drive" Diagnostic (⇒ Page 4-12) to further
troubleshoot the error code.
System Error:
86:01
Problem
Description:
Carriage servo shutdown.
Corrective Action: Try the following:
 Open the Window and check for any visible obstacles restricting the
movement of the Carriage Assembly. If there is a wrinkled mass of media
inside the paper path, lift the Pinchwheels (using the Media Lever) and
clear the obstruction.
 Check that the Carriage Stopper is correctly installed (Refer to Carriage
Disassembly Instructions ⇒ Page 8-82, Step 16. ).
 Perform the "Scan-Axis" Diagnostic (⇒ Page 4-7) to further troubleshoot
the error code.
 If the System Error continues, replace the Scan-Axis Motor ⇒ Page 8-88.
System Error:
86:03
Problem
Description:
Scan-Axis length test failure.
Corrective Action: Try the following:
 Perform the "Scan-Axis" Diagnostic (⇒ Page 4-7) to further troubleshoot
the error code.

HP 4000 Specifications

General

Brand	HP
Model	4000
Category	Printer
Language	English