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MX71X
Lexmark MX71X Service Manual
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MX71x, MX81x, XM51xx & XM71xx
Machine Type 7463-0xx,
-2xx, -4xx, -6xx, -8xx
Service Manual
•
Star
t diag
nos
tics
•
Maintenance
•
Safety and notices
•
Trad
emarks
•
Index
Augus
t 27,
2014
www.le
xmar
k.com
P/N 12G3100
2
Table of Contents
Default Chapter
1
Service Manual
1
August
2
Table of Contents
3
Edition Notice
29
Notices and Safety Information
29
Safety Information
32
Preface
37
General Information
47
Selecting Paper
48
Selecting Preprinted Forms and Letterhead
49
Using Specialty Media
51
Tips on Using Letterhead
52
Supported Paper Sizes, Types, and Weights
53
Paper Types and Weights Supported by the Printer
54
Paper Sizes, Types, and Weights Supported by the Output Options
55
Data Security Notice
57
Repair Information
57
Tools Required for Service
58
Diagnostic Information
59
Using Safe Mode
60
Fixing Print Quality Issues
61
Horizontal Voids Check
62
Print Irregularities Check
63
Blank Pages Check
64
Solid Black Pages Check
65
Shadow Images Check
66
Skewed Print Check
67
Streaked Horizontal Lines Check
68
Streaked Vertical Lines Check
70
Vertical Voids Check
71
Toner Fog or Background Shading Check
72
Toner Smear Check
74
Understanding Jam Messages and Locations
77
Paper Jams
80
Paper Jam Messages
83
Sensor (Input) Static Jam Service Check
85
Sensor (Input) Never‑ or Late‑Arriving Jam Service Check
86
Sensor (Input) Late-Leaving or DID-Not-Clear Jam Service Check
88
Main Drive Motor Control Jam Service Check
90
Fuser Drive Motor Control Jam Service Check
91
Sensor (Input) Miscellaneous Jam 1 Service Check
92
Sensor (Input) Miscellaneous Jam 3 Service Check
93
Paper Jam Messages
94
Sensor (Fuser Exit) Static Jam Service Check
95
Sensor (Fuser Exit) Late-Leaving Jam Service Check
96
Sensor (Fuser Exit) Late-Arriving Jam Service Check
97
Sensor (Narrow Media) Late Arriving Jam Service Check
98
Sensor (Narrow Media) Static Jam Service Check
99
Fuser ID Chip Control Jam Service Check
100
Paper Jam Messages
101
Y Paper Jams
102
X]‑Page Jam, Remove Tray 1 to Clear Duplex. [235–239]
104
Sensor (Duplex Path) Static Jam Service Check
105
Sensor (Duplex Path) Never‑ or Late‑Arriving Jam Service Check
106
Sensor (Duplex Path) Early Arriving Jam Service Check
107
Duplex Control Jam Service Check
108
Sensor (Duplex Path) Miscellaneous Jam Service Check
109
Sensor (Input) Never-Arriving Jam (Exiting Duplex) Service Check
110
Paper Jams
111
Paper Jam Messages
112
Sensor (Input) Never-Arriving Jam from Tray 1 Service Check
113
Media Tray 1 Pulled Jam Service Check
114
Media Feeder Motor Tray Lift Error Service Check
115
Paper Jams
116
Paper Jam Messages
117
Paper Jam Messages
120
Paper Jam Messages
123
Paper Jam Messages
126
Sheet Media Tray Option Jam Service Check
129
HCIT Jam Service Check
132
HCIT Source Jam Service Check
134
Paper Jams
136
Paper Jam Messages
137
Sensor (Input) Never-Arriving Jam from MPF Media Tray Service Check
138
Y Paper Jams
139
Y Paper Jam Messages
141
Sensor (ADF Pick) Static Jam Service Check
142
Sensor (ADF Pick) Late Leaving or Not Cleared Jam Service Check
144
Sensor (ADF 1St Scan) Static Jam Service Check
145
Sensor (ADF 1St Scan) Never Arriving or Late Arriving Jam Service Check
146
Sensor (ADF 1St Scan) Late Leaving or Not Cleared Jam
148
Sensor (ADF 2Nd Scan) Static Jam
149
Sensor (ADF 2Nd Scan) Never Arriving or Late Arriving Jam Service Check
150
Sensor (ADF 2Nd Scan) Late Leaving or Not Cleared Jam Service Check
151
Sensor (ADF Media Exit) Static Jam Service Check
153
Sensor (ADF Media Exit) Late Leaving or Not Cleared Jam Service Check
155
Y Paper Jams
156
Sensor (Multifeed Detect) Detected Multiple Sheets Service Check
157
Paper Jams
158
Paper Jam Messages
159
Sensor (Mailbox Pass Through) Jam Service Check
160
Mailbox Main Motor Jam Service Check
162
Mailbox Diverter Jam Service Check
163
Mailbox Diverter Plunger Jam Service Check
166
Y Paper Jams
167
X]‑Page Jam, Remove Paper, Open Stapler Door. Leave Paper in Bin. [455–457]
168
Paper Jam Messages
171
Paper Jam Messages
172
Paper Jam Messages
173
Paper Jam Messages
174
Paper Jam Messages
175
Paper Jam Messages
176
Sensor (Finisher Pass Through) Jam Service Check
177
Finisher Main Motor Jam Service Check
179
Finisher Left Tamper Jam Service Check
180
Finisher Right Tamper Jam Service Check
182
Finisher Ejector Jam Service Check
184
Finisher Diverter Jam Service Check
185
Finisher Paddle Jam Service Check
186
Finisher Tray Holder Jam Service Check
188
Sensor (Throat Media Present) Jam Service Check
189
Stapler Carriage Jam Service Check
191
Sensor (HPU Finisher Pass Through) Jam Service Check
193
Finisher (HPU) Main Motor Jam Service Check
195
Finisher (HPU) Left Tamper Jam Service Check
196
Finisher (HPU) Right Tamper Jam Service Check
198
Finisher (HPU) Ejector Jam Service Check
200
Finisher (HPU) Diverter Jam Service Check
201
Finisher (HPU) Paddle Jam Service Check
202
Finisher (HPU) Tray Holder Jam Service Check
204
Sensor (HPU Throat Media Present) Jam Service Check
205
Stapler Carriage (HPU) Jam Service Check
208
HPU Motor Jam Service Check
209
HPU Feed Motor Jam Service Check
211
HPU Communication Error Jam Service Check
212
Sensor (HPU Media Align) Jam Service Check
213
Sensor (HPU Trailing Edge) Jam Service Check
214
Sensor (HPU Leading Edge) Jam Service Check
216
Understanding the Printer Messages
217
Change [Paper Source] to [Paper Size] Load [Orientation]
218
Close Finisher Rear Door
219
Defective Flash Detected [51]
220
Error Reading USB Hub. Remove Hub
221
Imaging Unit very Low, [X] Estimated Pages Remain [84.Xy]
222
Insert Tray [X]
223
Insufficient Memory for Flash Memory Defragment Operation [37]
224
Load [Paper Source] with [Custom Type Name] [Paper Orientation]
225
Load Manual Feeder with [Custom Type Name] [Paper Orientation]
226
Maintenance Kit Nearly Low [80.Xy]
227
Non‑Lexmark [Supply Type], See User's Guide [33.Xy]
228
Printer Had to Restart. Last Job May be Incomplete
229
Reinstall Missing or Unresponsive Cartridge [31.Xy]
230
Replace All Originals if Restarting Job
231
Replace Jammed Originals if Restarting Job
232
Replace Unsupported Cartridge [32.Xy]
233
Scanner Jam, Remove All Originals from the Scanner [2Yy.XX]
234
Standard Network Software Error [54]
235
Too Many Flash Options Installed [58]
236
USB Port [X] Disabled [56]
237
Toner Level Sensing Error Service Check
242
Toner Add Error Service Check
243
Imaging Unit Smart Chip Service Check
244
Fuser Unit Smart Chip Service Check
245
Printer Hardware Errors
246
Printhead ID Service Check
247
Fuser Drive Motor Service Check
248
Fuser Service Check
250
LVPS Failure Service Check
251
Toner Level Sensing Service Check
252
Main Drive Motor Service Check
253
Redrive Motor Service Check
254
Toner Add Motor Service Check
255
Main Cooling Fan Service Check
256
Cartridge Cooling Fan Service Check
257
Steps before Starting the 9Yy Service Checks
258
Errors
259
Errors
264
Errors
265
Adf/Scanner Communication Failure Service Check
267
Errors
268
Y Errors
269
RAM Memory Error Service Check
270
Y Errors
271
Network Service Check
272
Dead Machine Service Check
274
Blank Display, Five Beeps Service Check
275
Adf/Scanner Hardware Errors
276
Flatbed Scanner Home Position Error Service Check
277
ADF Elevator Tray Home Position Error Service Check
278
ADF Elevator Tray Motor Stalled Error Service Check
279
ADF Elevator Tray Motor Time-Out Error Service Check
280
Flatbed Scanner CCD Initialization Error Service Check
281
ADF Media Present Service Check
282
Input/Output Option Hardware Errors
283
Errors
287
Error Messages
288
Error Messages
289
Error Messages
290
Error Messages
291
Sheet Transport Motor Failure Service Check
293
Sheet Controller Board Failure Service Check
295
HCIT Transport Motor Failure Service Check
296
HCIT Lift Drive Motor Failure Service Check
298
HCIT Lift Plate Failure Service Check
299
Errors
301
Mailbox Failure Service Check
302
Option Tray Symptoms
304
Sheet Media Type Error Service Check
305
Sheet Tray Undetected Service Check
307
Sheet Option Undetected Service Check
308
HCIT Media Type Error Service Check
310
HCIT Undetected Service Check
312
HCIT Media Low Undetected Service Check
314
Mailbox Incorrect bin Exit Service Check
316
Mailbox Undetected Service Check
317
Finisher Side Door Error Service Check
318
Finisher Cartridge Error Service Check
319
Finisher Undetected Service Check
321
Finisher Door Undetected Service Check
323
Stapler Carriage Failure Service Check
324
Finisher bin Media Present Error Service Check
325
Stuck Media on Hole Puncher Service Check
326
Hole Punch Box Undetected Service Check
328
Finisher Door (HPU) Undetected Service Check
329
Service Menus
331
Understanding the Colors of the Sleep Button and Indicator Lights
332
Understanding the Home Screen
333
Using the Touch-Screen Buttons
334
Menus List
336
Registration
337
Print Tests
338
Hardware Tests
339
Serial Wrap Test
340
USB HS Test Mode
341
Top Margin
342
Motor Test
343
Input Tray Tests
344
Output bin Tests
345
Diverter Test
346
Feed Test (Finisher)
347
Device Tests
348
Flash Test
349
Printed Page Count
350
Ep Setup
351
Transfer
352
Reports
353
Print Log
354
Scanner Tests
355
Sensor Test
356
Roller Kit Counter Value
357
Print Quality
358
Size Sensing
359
Safe Mode
360
Min Copy Memory
361
ADF Edge Erase
362
Envelope Prompts
363
Jobs on Disk
364
A4 Fuser
365
UI Automation
366
Key Repeat Rate
367
Automatically Display Error Screens
368
Erase Hard Disk
369
Service Engineer Menu
370
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Quick Refence Guide
25 pages
4
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Lexmark MX71X Specifications
General
Brand
Lexmark
Model
MX71X
Category
Printer
Language
English
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