Actions Yes No
Step 1
Check the imaging unit for wear or damage.
Is it free of wear or damage?
Go to step 2. Replace the imaging
unit.
Step 2
Make sure the paper path is free of debris or toner contamination.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the transfer roll for contamination or excessive wear.
Is it free of contamination or wear?
Go to step 4. Replace the transfer
roll.
Step 4
Remove the fuser and check for damage or debris on the rollers and belts.
Is it free of damage and debris?
Go to step 5. Replace the fuser.
Step 5
Reseat the cables JVIDEO1 and JGLV on the controller board.
Does the problem remain?
Replace the LSU. The problem is solved.
Vertical voids check
Action Yes No
Step 1
Check the media condition and load new dry, recommended media.
Reprint the defective image.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Check the media transfer route and media path for contamination and
debris.
Are the paths free of contamination and debris?
Go to step 3. Remove debris or
contamination.
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Diagnostic information
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