Lexmark MX71X - HCIT Transport Motor Failure Service Check

Action Yes No
Step 5
If the 250/550-sheet tray option is the only input option installed, then
replace the 250/550-sheet tray option. See
“250/550-sheet media tray
option removal” on page 648.
If there are multiple input options, then remove the suspected input
option and install it as Tray 2. Run a print test, navigate to:
Reports > Device Statistics
Does the error remain?
Replace the input tray
option. Go to
“250/550-sheet media
tray option removal”
on page 648.
The problem is solved.
HCIT transport motor failure service check
Action Yes No
Step 1
Open the media tray, and make sure to remove all obstructions.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Remove all input options and reinstall only the HCIT option. POR into
diagnostics mode and navigate to: INPUT TRAY TESTS > Feed tests > Tray
2
Does the input option feed normally?
The problem may not
be on this option tray.
Reinstall the remaining
input options one at a
time and test each
option for errors.
Proceed with the
appropriate service
check based on the
error message and the
input option being
tested.
Go to step 3.
Step 3
Open the media tray and do the following:
• Make sure the separator roller is properly installed.
• Manually turn the separator roller drive gears and check if the
separator rollers would also turn.
• Check the separator roller gears for damage and obstructions.
Is the separator roll functional and free of damage?
Go to step 4. Replace the separator
roll.
Step 4
Remove the media tray and check the transport drive gears for damage.
Manually turn the gears, and check if it causes the transport rollers to
turn. If there is a problem, then replace the HCIT drawer. See
“HCIT drawer
assembly removal” on page 665.
Remove the left cover, and reseat the connector J1 on the controller
board. POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
7463
Diagnostic information
296