Option tray symptoms
Symptom Action
Recurring media type error detected on the 250/550‑sheet tray
option.
Go to
“250/550-sheet media type error service
check” on page 305.
The 250/550-sheet tray is not detected or recognized. Go to
“250/550-sheet tray undetected service
check” on page 307.
The 250/550‑sheet option is not detected or recognized. Go to
“250/550-sheet option undetected service
check” on page 308.
Recurring media type error detected on the HCIT option. Go to
“HCIT media type error service check” on
page 310.
The HCIT does not detect when the media level is low. Go to
“HCIT media low undetected service check”
on page 314.
The HCIT is not detected or recognized. Go to
“HCIT undetected service check” on
page 312.
Incorrect media is detected on the HCIT. Go to
“HCIT incorrect media error service check” on
page 308.
The finisher detects the side door as open even when it is closed. Go to
“Finisher side door error service check” on
page 318.
Media doesn't exit at the assigned mailbox bin. Go to
“Mailbox incorrect bin exit service check” on
page 316.
The stapler unit does not detect the staple cartridge. Go to
“Finisher cartridge error service check ” on
page 319.
The staple finisher option is not detected or recognized. Go to
“Finisher undetected service check” on
page 321.
The staple finisher detects media even when the bin is cleared. Go to
“Finisher bin error service check ” on
page 321.
The finisher detects the rear door as open even when it is closed. Go to
“Finisher door undetected service check ” on
page 323.
The stapler unit won't staple. Go to
“Stapler carriage failure service check” on
page 324.
The stapler bin LED doesn't light up, media isn't detected on the output
bin.
Go to
“Finisher bin media present error service
check” on page 325.
The HPU finisher does not detect the hole punch box. Go to
“Hole punch box undetected service check”
on page 328.
The HPU finisher detects the rear door as open even when it is closed. Go to
“Finisher door (HPU) undetected service
check” on page 329.
Holes punched are missing or misaligned. Go to
“Missing or misaligned hole punch service
check” on page 326.
Media is stuck on the hole puncher. Go to
“Stuck media on hole puncher service check”
on page 326.
7463
Diagnostic information
304
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