Lexmark MX71X - Mailbox Diverter Jam Service Check

Action Yes No
Step 7
Open the rear door and do the following:
• check the rear door for damage
• manually turn the rear door rollers and check if they are ok
• check if the rear door opens and closes properly
Is the rear door functional and free of damage?
Go to step 8. Replace the mailbox
rear door. See
“Mailbox rear door
removal” on page
791.
Step 8
Reseat all connectors on the controller board, then POR the machine.
Does the error remain?
Replace the controller
board. See
“Mailbox
controller board
removal” on page
809.
If the error persists,
then replace the
mailbox option. See
“Mailbox option
removal” on page
791.
The problem is solved.
Mailbox diverter jam service check
Action Yes No
Step 1
a POR the printer.
b Reseat the installed output option on the printer.
c Clear obstructions along the paper path.
d Make sure that the sensors (pass through) are free from obstructions.
e Close the rear door properly.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Check the auto connector end of the printer below the mailbox.
Is it free of damage?
Go to step 3. Replace the damaged
upper interface cable
of the printer.
Step 3
Check the lower interface cable. If damaged, replace the lower interface
cable. See
“Mailbox lower interface cable removal” on page 812.
Reseat the connector J1A on the controller board, then POR the machine.
Does the error remain?
Go to step 4. The problem is solved.
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Diagnostic information
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