Action Yes No
Step 2
Check the media condition and load new dry, recommended media.
Reprint the defective image.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the toner level.
Is the toner level normal?
Go to step 4. Replace the print
cartridge.
Step 4
Check the laser beam route. Check for debris between the printhead
assembly and the PC drum.
Is the laser beam route free of debris, and the glass window in the
printhead assembly free of contamination?
Go to step 5. Remove debris or clean
the printhead
assembly window.
Step 5
Check the transfer roller for contamination and wear.
Is the component free of excess wear and contamination?
Go to step 6. Replace the transfer
roller. See
“Transfer
roller removal” on
page 480.
Step 6
Check the laser printhead installation.
Is the component properly installed?
Go to step 7. Replace the laser
printhead removal. See
“Laser printhead
removal” on page
457.
Step 7
Perform a print test.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Blank pages check
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Diagnostic information
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