Action Yes No
Step 8
Replace the tray.
Does the error remain?
Go to step 9. The problem is solved.
Step 9
Replace the drawer.
Does the error remain?
Contact the next level
of support.
The problem is solved.
377–381 errors
377–379 error messages
371–383 error messages
Error code Description Action
377.51 No encoder feedback detected from the output
option 1/mailbox main/interface motor.
Go to
“Mailbox failure service check” on page
302.
377.52 Motor stop error—the output option 1/mailbox
main/interface motor kept on running some time
after the motor was commanded to stop.
378.51 No encoder feedback detected from the output
option 2/mailbox main/interface motor.
378.52 Motor stop error—the output option 2/mailbox
main/interface motor kept on running some time
after the motor was commanded to stop.
379.51 No encoder feedback detected from the output
option 3/mailbox main/interface motor.
379.52 Motor stop error—the output option 3/mailbox
main/interface motor kept on running some time
after the motor was commanded to stop.
381 error messages
371–383 error messages
Error code Description Action
381.51 Staple finisher/offset stacker: No encoder feedback
detected from the output option 1/finisher/offset
stacker ejector motor.
Go to
“Finisher ejector jam service check” on
page 184.
381.51 Staple, hole punch finisher: No encoder feedback
detected from the output option 1/finisher/offset
stacker ejector motor.
Go to
“Finisher (HPU) ejector jam service check” on
page 200.
7463
Diagnostic information
301
To Next Page
Loading...
