Stapler carriage failure service check
Action Yes No
Step 1
Check the auto connector end of the printer.
Is it free of damage?
Go to step 2. Replace the upper
interface cable of the
printer.
Step 2
Check the lower interface cable. If damaged, then replace the lower
interface cable. See
“Stapler/offset stacker lower interface cable
removal” on page 754.
Reseat the connector J15 on the controller board, then POR the machine.
Does the error remain?
Go to step 3. The problem is solved.
Step 3
Open the staple cartridge access cover. Remove the staple cartridge, and
then do the following:
• Check the cartridge for damage.
• Make sure the stapler carriage mechanism is free from obstruction.
Remove excess staple wire and media fragments.
Does the error remain?
Replace the stapler
cartridge.
If the error persists,
then go to step 4.
The problem is solved.
Step 4
Open the left cover. Reseat the cables (J17 and J11) on the controller
board, then POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Remove the stapler carriage. Manually turn the gears to open the stapling
mechanism. While open, check the area under the stapling mechanism
and make sure it is free from obstructions.
Is it free of damage?
Go to step 6. Replace the stapler
carriage assembly. Go
to
“Stapler carriage
assembly removal” on
page 785.
Step 6
Reseat all connectors on the controller board.
Does the error remain?
Replace the controller
board. See
“Stapler/
offset stacker
controller board
removal” on page
756.
If the error persists,
then replace the staple
finisher. See
“Staple
finisher/offset stacker
option removal” on
page 723.
The problem is solved.
7463
Diagnostic information
324
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