Sensor (ADF pick) static jam service check
Action Yes No
Step 1
Check the media path.
Is the media path free of media or media fragments?
Go to step 2. Remove any media or
media fragments.
Step 2
Check the sensor (ADF 1st scan) for proper operation.
a Enter the Diagnostics Menu.
b Touch SCANNER TESTS.
c Touch Sensor Tests.
Does the display on the operator panel change every time the sensing
area of the sensor is interrupted or blocked?
Go to step 4. Go to step 3.
Step 3
Check the sensor (ADF pick) for proper connection.
Is the component properly connected?
Replace the sensor
(ADF pick). See
“Sensor
(ADF pick) removal” on
page 622.
Replace the connection
Step 4
Place an undamaged document in the ADF, and perform an ADF test.
Does the error remain?
Replace the ADF
controller board.
Problem solved.
Step 5
Perform a print test using the ADF.
Does the problem remain?
Contact the next
highest level of
support.
Problem solved.
Sensor (ADF pick) never arriving or late arriving jam service check
Action Yes No
Step 1
Check the original document condition.
Is the original document free of paper clips and staples as well as damage
such as creases, tears, holes or excessive wear?
Go to step 2. Remove damaged
original document and
replace with a new
undamaged original
document. Perform an
ADF test. If the problem
remains, go to step 2.
Step 2
Check the media path for contaminates.
Is the media path free of excess media dust and foreign objects such as
paper clips and staples?
Go to step 3. Remove all
contaminates from the
media path.
7463
Diagnostic information
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