Lexmark MX71X - Media Tray 1 Pulled Jam Service Check

Action Yes No
Step 10
Perform a print test.
Does the problem remain?
Contact the next
highest level of
technical support.
Problem solved.
Media tray 1 pulled jam service check
Action Yes No
Step 1
Remove all media jams from the media tray and printer.
Are all of the media jams removed?
Go to step 2. Remove all media jams.
Step 2
Ensure the media tray is properly inserted into the printer.
Is the media tray properly inserted?
Go to step 3. Insert the media tray.
Step 3
Perform a print test.
Does the problem remain?
Replace the media tray
with a new media tray.
Problem solved.
Media feeder motor control service check
Action Yes No
Step 1
Check the media size setup and tray guides for media tray 1.
Does the media size in use match the size set for media tray 1?
Go to step 2. Replace the media, or
change the media size
setup in media tray 1.
Step 2
Check the media trays for overfilling.
Are any of the media trays overfilled?
Remove any excess
new media.
Go to step 3.
Step 3
Check the media condition in media tray 1.
Is any of the media in media tray 1 crumpled or damaged?
Replace the damaged
media.
Go to step 4.
Step 4
Ensure the pick roller is properly installed.
Is the pick roller properly installed?
Go to step 5. Remove and reinstall
the pick roller. See
“Pick roller assembly
removal” on page
541.
7463
Diagnostic information
114