Action Yes No
Step 5
Check the ADF transport motor for proper operation.
a Enter the Diagnostics Menu.
b Touch TESTS.
c Touch Transport Motor/Deskew Clutch.
d Touch either Motor Forward or Motor backward
e Perform test.
Does the ADF pick motor operate properly?
Go to step 7. Go to step 6.
Step 6
Check the ADF transport motor for proper connection.
Is the above component properly connected?
Replace the ADF rear
side drive parts pack.
Go to
“ADF rear side
drive parts pack
removal” on page
600.
Replace the
connection.
Step 7
Place an undamaged document in the ADF, and perform a ADF test.
Does the error remain?
Replace the ADF
controller board.
The problem is solved.
Step 8
Perform a print test using the ADF.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Sensor (ADF 2nd scan) late leaving or not cleared jam service check
Action Yes No
Step 1
Check the media path for contaminates.
Is the media path free of excess media dust and foreign objects such as
paper clips and staples?
Go to step 2. Remove all
contaminates from the
media path.
Step 2
Check the ADF output bin for obstructions.
Is the ADF output bin free from obstructions?
Go to step 3. Remove all
obstructions.
7463
Diagnostic information
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