ADF/Scanner hardware errors
8yy error messages
Error code Description Action
840.01 The end user has manually disabled the
flatbed scanner and ADF.
Enter Configuration mode to enable the scanner and determine
if additional errors have occurred.
840.02 The controller has automatically disabled
the flatbed scanner and ADF after two
consecutive hardware failures.
Enter Configuration mode to enable the scanner and determine
if additional errors have occurred.
842.xx A communication failure has occurred
between the controller and the
ADF/scanner.
Go to
“Flatbed scanner and ADF communications failure
service check” on page 276.
843.00 The flatbed scanner carriage home
position is not detected by the sensor
(flatbed scanner home position).
Go to
“Flatbed scanner home position error service check” on
page 277.
843.07 The ADF elevator tray home position is not
detected by the sensor (ADF elevator tray
home position).
Go to
“ADF elevator tray home position error service check”
on page 278.
843.15 The ADF elevator tray has stalled. Go to
“ADF elevator tray motor stalled error service check” on
page 279.
843.18 The ADF elevator tray motor did not turn
off at the appropriate time.
Go to
“ADF elevator tray motor time-out error service check”
on page 280.
845.02 An error has occurred during the
initialization process with the flatbed
scanner CCD.
Go to
“Flatbed scanner CCD initialization error service check”
on page 281.
845.03 An error has occurred during the
initialization process with the ADF scanner
CCD.
Go to
“ADF scanner CCD initialization error service check” on
page 281.
Flatbed scanner and ADF communications failure service check
Action Yes No
Step 1
Check all connections for proper connectivity on the flatbed scanner
controller board, ADF controller board, and all connections on the
controller board in the printer.
Are the connections properly connected?
Go to step 2. Replace connections.
Step 2
Perform a flatbed scanner test.
Does the problem remain?
Replace the flatbed
scanner controller
board. See
“Flatbed
scanner board
removal” on page
643.
The problem is solved.
7463
Diagnostic information
276
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