Lexmark MX71X - Mailbox Failure Service Check

Error code Description Action
381.52 Staple finisher/offset stacker: Motor stop error—the
output option 1/finisher/offset stacker ejector motor
kept on running some time after the motor was
commanded to stop.
Go to
“Finisher ejector jam service check” on
page 184.
381.52 Staple, hole punch finisher: Motor stop error—the
output option 1/finisher/offset stacker ejector motor
kept on running some time after the motor was
commanded to stop.
Go to
“Finisher (HPU) ejector jam service check” on
page 200.
381.54 Staple finisher/offset stacker: No encoder feedback
detected from the output option 1/finisher/offset
stacker main/interface motor.
Go to
“Finisher main motor jam service check” on
page 179.
381.54 Staple, hole punch finisher: No encoder feedback
detected from the output option 1/finisher/offset
stacker main/interface motor.
Go to
“Finisher (HPU) main motor jam service
check” on page 195.
381.55 Staple finisher/offset stacker: Motor stop error—the
output option 1/finisher/offset stacker
main/interface motor kept on running some time
after the motor was commanded to stop.
Go to
“Finisher main motor jam service check” on
page 179.
381.55 Staple, hole punch finisher: Motor stop error—the
output option 1/finisher/offset stacker
main/interface motor kept on running some time
after the motor was commanded to stop.
Go to
“Finisher (HPU) main motor jam service
check” on page 195.
381.56 Staple finisher/offset stacker: The output option
1/finisher/offset stacker main/interface motor went
over the normal speed
Go to
“Finisher main motor jam service check” on
page 179.
381.56 Staple, hole punch finisher: The output option
1/finisher/offset stacker main/interface motor went
over the normal speed
Go to
“Finisher (HPU) main motor jam service
check” on page 195.
Mailbox failure service check
Action Yes No
Step 1
a POR the machine.
b Reseat the output option on the printer.
c Open the rear door and clear obstructions along the paper path.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Check the auto connector end of the printer below the mailbox.
Is it free of damage?
Go to step 3. Replace the damaged
upper interface cable.
7463
Diagnostic information
302