Lexmark MX71X - Sheet Transport Motor Failure Service Check

Action Yes No
Step 6
Check the interface cable of the printer or upper level option for damage.
Is the above component in good condition?
Go to step 7. Replace the interface
cable of the printer or
upper level option.
Step 7
Check the connectors on the controller board. If damaged, then replace
the controller board. See
“Drawer controller board removal” on
page 653.
Reseat all connectors on the controller board, then POR the machine.
Does the error remain?
Replace the controller
board. Go to
“Drawer
controller board
removal” on page
653.
If the error remains,
then go to step 8.
The problem is solved.
Step 8
If the 250/550-sheet tray option is the only input option installed, then
replace the 250/550-sheet tray option. See
“250/550-sheet media tray
option removal” on page 648.
If there are multiple input options, then remove the suspected input
option and install it as Tray 2. Run a print test, navigate to:
Reports > Device Statistics
Does the error remain?
Replace the input tray
option. Go to
“250/550-sheet media
tray option removal”
on page 648.
The problem is solved.
250/550-sheet transport motor failure service check
Action Yes No
Step 1
Open the media tray, and make sure to remove all obstructions.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Remove all input options and reinstall only the suspected 250/550-sheet
tray option. POR into diagnostics mode and navigate to:
INPUT TRAY TESTS > Feed tests > Tray 2
Does the input option feed normally?
The problem may not
be on this option tray.
Reinstall the remaining
input options one at a
time and test each
option for errors.
Proceed with the
appropriate service
check based on the
error message and the
input option being
tested.
Go to step 3.
7463
Diagnostic information
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