Action Yes No
Step 8
Place an undamaged document in the ADF, and perform a ADF test.
Does the error remain?
Replace the ADF
controller board.
The problem is solved.
Step 9
Perform a print test using the ADF.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
29y paper jams
29y paper jam messages
Error code Description Action
290.02 The ADF top door was opened while the
ADF was operating.
Go to
“ADF cover open jam” on page 156.
290.11 The ADF top door was opened while the
ADF was operating.
Go to
“ADF cover open jam” on page 156.
295.20 Sensor (multifeed detect) detected more
than one page in the path at a time.
Go to
“Sensor (multifeed detect) detected multiple sheets
service check” on page 157.
ADF cover open jam
Action Yes No
Step 1
Remove all documents from the ADF. Place an undamaged document in
the ADF, and perform an ADF test.
Does the problem remain?
Go to step 2. Problem solved.
Step 2
Place an undamaged document in the ADF, and perform an ADF test.
Does the problem remain?
Contact the next
highest level of
technical support.
Problem solved.
7463
Diagnostic information
156
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