Error code Description Action
202.22 Cartridge Motor—Motor under‑speed error.
Motor made it to closed loop at a steady
state, but then detected speed was below
threshold
Go to
“Fuser drive motor control jam service check” on page
91.
202.28 The sensor (fuser exit) rebounded upon being
released by the trailing edge of the media.
Go to
“Sensor (fuser exit) miscellaneous jam service check” on
page 99.
202.31 Media remains on the sensor (narrow media)
during the warm‑up sequence.
Go to
“Sensor (narrow media) static jam service check” on
page 99.
202.32 The media reached the sensor (fuser exit) but
did not clear it within the specified time.
Go to
“Sensor (fuser exit) late-leaving jam service check” on
page 96.
202.33 Expected wide page not detected by sensor
(narrow media), possible accordion jam or
missing signal.
Go to
“Sensor (narrow media) late arriving jam service check”
on page 98.
202.43 The media is late reaching the sensor (fuser
exit) within the specified time.
Go to
“Sensor (fuser exit) late-arriving jam service check” on
page 97.
202.45 Media remains on the sensor (fuser exit)
during the warm‑up sequence.
Go to
“Sensor (fuser exit) static jam service check” on page
95.
202.49 Fuser info chip error Go to
“Fuser ID chip control jam service check” on page 100.
Sensor (fuser exit) static jam service check
Action Yes No
Step 1
Check the media size setup and tray guides for all media trays.
Does the media size, in use, match the size set for all media trays?
Go to step 2. Replace the media, or
change the media size
setup.
Step 2
Check the media condition in all media trays.
Is any of the media in any of the media trays crumpled or damaged?
Replace the damaged
media with new media.
Go to step 3.
Step 3
Reset the machine.
Does the error continue?
Contact the next
highest level of
technical support.
Problem solved.
7463
Diagnostic information
95
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