Action Yes No
Step 10
Perform a print test and check the main motor assembly.
Is the media properly transported and able to reach the sensor (input)?
Go to step 11. Replace the main drive
motor. See
“Main drive
motor removal” on
page 428.
Step 11
Perform a print test.
Does the problem remain?
Contact the next
highest level of
technical support.
Problem solved.
28y paper jams
[x]‑page jam, open automatic feeder top cover. [28y.xx]
1 Remove all original documents from the ADF tray.
Note: The message is cleared when the pages are removed from the ADF tray.
2 Open the ADF cover.
3 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
4 Close the ADF cover.
7463
Diagnostic information
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