Input/output option hardware errors
3yy error messages
User attendance messages
Error code Description Action
321.51 No encoder feedback detected from the tray 2
pick/lift motor.
Go to
“250/550-sheet media feeder failure service
check” on page 291.
321.52 Motor stop error—the tray 2 pick/lift motor kept on
running some time after the motor was commanded
to stop.
Go to
“250/550-sheet media feeder failure service
check” on page 291.
321.53 The tray 2 pick/lift motor went over the normal speed Go to
“250/550-sheet media feeder failure service
check” on page 291.
322.54 250/550‑sheet trays: No encoder feedback detected
from the tray 2 transport motor.
Go to
“250/550-sheet transport motor failure
service check” on page 293.
322.54 HCIT: No encoder feedback detected from the tray 2
transport motor.
Go to
“HCIT transport motor failure service check”
on page 296.
322.55 250/550‑sheet trays: Motor stop error—the tray 2
transport motor kept on running some time after the
motor was commanded to stop.
Go to
“250/550-sheet transport motor failure
service check” on page 293.
322.55 HCIT: Motor stop error—the tray 2 transport motor
kept on running some time after the motor was
commanded to stop.
Go to
“HCIT transport motor failure service check”
on page 296.
322.56 250/550‑sheet trays: The tray 2 transport motor went
over the normal speed
Go to
“250/550-sheet transport motor failure
service check” on page 293.
322.56 HCIT: The tray 2 transport motor went over the
normal speed
Go to
“HCIT transport motor failure service check”
on page 296.
324.57 No encoder feedback detected from the tray 2 (HCIT)
lift motor.
Go to
“HCIT lift drive motor failure service check”
on page 298.
324.58 Motor stop error—the tray 2 (HCIT) lift motor kept on
running some time after the motor was commanded
to stop.
Go to
“HCIT lift drive motor failure service check”
on page 298.
324.59 The tray 2 (HCIT) lift motor went over the normal
speed
Go to
“HCIT lift drive motor failure service check”
on page 298.
325.60 Hardware Error—tray 2 board ID unknown Go to
“250/550-sheet controller board failure
service check” on page 295.
325.61 Hardware Error—tray 2 option type unknown Go to
“250/550-sheet controller board failure
service check” on page 295.
325.62 Hardware Error—tray 2 product ID unknown) Go to
“250/550-sheet controller board failure
service check” on page 295.
325.63 Hardware Error—tray 2 sensors are not plugged on
the board
Go to
“250/550-sheet controller board failure
service check” on page 295.
7463
Diagnostic information
283