Action Yes No
Step 6
Check the ADF pick motor for proper operation.
a Enter the Diagnostics Menu.
b Touch Motor Tests.
c Touch Pick Motor.
d Perform the test.
Does the ADF pick motor operate properly?
Go to step 8. Go to step 7.
Step 7
Check the ADF pick motor for proper connection.
Is the above component properly connected?
Replace the ADF rear
side drive parts pack.
Replace the connection
Step 8
Place an undamaged document in the ADF, and perform a ADF test.
Does the error remain?
Replace the ADF
controller board.
The problem is solved.
Step 9
Perform a print test using the ADF.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Sensor (ADF 1st scan) static jam service check
Action Yes No
Step 1
Check the media size setup and tray guides for the ADF.
Does the media size, in use, match the size set for the ADF?
Go to step 2. Replace the media, or
change the media size
setup.
Step 2
Check the sensor (ADF 1st scan) for proper operation.
a Enter the Diagnostics Menu.
b Touch SCANNER TESTS.
c Touch Sensor Tests.
d Observe the line Sensor (ADF 1st scan).
Does the display on the operator panel change every time the sensing
area of the sensor is interrupted or blocked?
Go to step 4. Go to step 3.
Step 3
Check the sensor (ADF 1st scan) for proper connection.
Is the component properly connected?
Replace the sensor
(ADF 1st scan). Go to
“Sensor (ADF 1st scan)
removal” on page
604.
Replace the connection
7463
Diagnostic information
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