Finisher diverter jam service check
Action Yes No
Step 1
a POR the printer.
b Reseat the installed output option on the printer.
c Clear obstructions along the paper path.
d Make sure that the sensors (pass through) are free from obstructions.
e Close the rear door properly.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Check the auto connector end of the printer below the staple finisher.
Is it free of damage?
Go to step 3. Replace the upper
interface cable of the
printer.
Step 3
Check the lower interface cable. If damaged, then replace the lower
interface cable. See
“Stapler/offset stacker lower interface cable
removal” on page 754.
Remove the left cover. Reseat the cable J15 on the controller board, then
POR the machine.
Does the error remain?
Go to step 4. The problem is solved.
Step 4
a Reseat the cable J14 on the controller board, then reseat the same
cable on the motor end.
b Remove the two screws securing the stapler diverter motor to the
option. Pull away the motor to view its rotation later during the feed
test.
c Do a feed test. Enter Diagnostics Menu and navigate to :
FINISHER TESTS > Feed Test
Does the diverter motor run?
Go to step 5. Replace the diverter
motor. See
“Stapler/
offset stacker diverter
motor removal” on
page 759.
Step 5
Check the diverter plunger assembly:
• Rotate the diverter cam and check if the diverter plunger moves up
and down.
• Check the diverter plunger and cam for damage. See “Stapler/offset
stacker diverter plunger assembly removal” on page 760.
Reseat the cable J8 on the controller board, then POR the machine.
Are the diverter plunger assembly components functional and free of
damage?
Go to step 6. Replace the diverter
plunger assembly. See
“Stapler/offset stacker
diverter plunger
assembly removal” on
page 760.
7463
Diagnostic information
185
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