Action Yes No
Step 11
Check the sensor for proper connection.
Is the sensor connected properly?
Replace the Sensor
(input). See
“Sensor
(input) removal” on
page 473.
Replace the
connection.
Step 12
Perform a print test, and check the appropriate media feeder.
Is the media properly picked and advanced out of the appropriate media
tray?
Go to step 13. Replace the
appropriate media
feeder. See
“Media
feeder removal” on
page 429.
Step 13
Perform a print test, and check the main motor assembly.
Is the media properly transported and able to reach the sensor (input)?
Go to step 14. Replace the main drive
motor. See
“Main drive
motor removal” on
page 428.
Step 14
Perform a print test.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Sensor (input) late-leaving or did-not-clear jam service check
Action Yes No
Step 1
Check the media size setup and tray guides for all media trays.
Does the media size, in use, match the size set for all media trays?
Go to step 2. Replace the media, or
change the media size
setup.
Step 2
Check the media trays for overfilling.
Are any of the media trays overfilled?
Remove any excess
new media.
Go to step 3.
Step 3
Check the media condition in all media trays.
Is any of the media in any of the media trays crumpled or damaged?
Replace the damaged
media.
Go to step 4.
Step 4
Check media origination.
Did the media originate from the MPF?
Go to step 5. Go to step 7.
Step 5
Check the MPF pick roll assembly.
Is the component free of excess wear and contamination?
Go to step 6. Clean or replace the
MPF pick roller. See
“MPF pick roller
removal” on page
468.
7463
Diagnostic information
88