Action Yes No
Step 3
Check the media condition in all media trays.
Is any of the media in any of the media trays crumpled or damaged?
Replace the damaged
media.
Go to step 4.
Step 4
Check media origination.
Did the media originate from the MPF?
Go to step 5. Go to step 7.
Step 5
Check the MPF pick roll assembly.
Is the component free of excess wear and contamination?
Go to step 6. Clean or replace the
MPF pick roller. See
“MPF pick roller
removal” on page
468.
Step 6
Perform a MPF print test, and check the MPF pick solenoid for proper
operation.
Does the component operate properly?
Go to step 9. Replace the MPF pick
solenoid.
Step 7
Check the pick roller assembly in the media tray being picked from.
Is the pick roller assembly free of excess wear and contamination?
Go to step 8. Clean or replace the
pick roller assembly.
See
“Pick roller
assembly removal” on
page 541.
Step 8
Check the pick roller assembly for proper installation. Fully press the pick
roller assembly toward the sensor to make sure the mounting latches are
properly engaging the slot in the shaft.
Does the problem remain?
Go to step 9. The problem is solved.
Step 9
Check the aligner assembly for obstructions.
Is the component free from obstructions?
Go to step 10. Remove obstructions.
Step 10
Check the sensor (input) for proper operation.
a Enter the diagnostic mode.
b Select Base sensor test.
c Observe the line item input.
Does the display on the operator panel change every time the sensing
area of the sensor is interrupted or blocked?
Go to step 12. Go to step 11.
7463
Diagnostic information
87
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