Error code Description Action
242.45 250/550‑sheet tray: Separator pass through
motor under‑speed in tray 2
Go to
“250/550-sheet media tray option jam service check” on
page 129.
242.45 HCIT: Separator pass through motor
under‑speed in tray 2
Go to
“HCIT jam service check” on page 132.
242.46 250/550‑sheet tray: Separator pass through
motor did not reach the required speed.
Go to
“250/550-sheet media tray option jam service check” on
page 129.
242.46 HCIT: Separator pass through motor did not
reach the required speed.
Go to
“HCIT jam service check” on page 132.
243 paper jam messages
Error code Description Action
243.01 250/550‑sheet tray: Media remains detected
by the tray 3 sensor (pass through) after
power on.
Go to
“250/550-sheet media tray option jam service check” on
page 129.
243.01 HCIT: Media remains detected by the tray 3
sensor (pass through) after power on.
Go to
“HCIT jam service check” on page 132.
243.02 250/550‑sheet tray: The media is late
reaching the sensor (input) when feeding
from tray 3.
Go to
“250/550-sheet media tray option jam service check” on
page 129.
243.02 HCIT: The media is late reaching the sensor
(input) when feeding from tray 3.
Go to
“HCIT jam service check” on page 132.
243.03 250/550‑sheet tray: The media fed from tray
4 did not reach the tray 3 sensor (pass
through).
Go to
“250/550-sheet media tray option jam service check” on
page 129.
243.03 HCIT: The media fed from tray 4 did not reach
the tray 3 sensor (pass through).
Go to
“HCIT jam service check” on page 132.
243.06 250/550‑sheet tray: Failure to feed from tray
3—media remains in tray 3
Go to
“250/550-sheet media tray option jam service check” on
page 129.
243.06 HCIT: Failure to feed from tray 3—media
remains in tray 3
Go to
“HCIT jam service check” on page 132.
243.07 250/550‑sheet tray: The media while feeding
from tray 4, remains detected by the tray 3
sensor (pass through).
Go to
“250/550-sheet media tray option jam service check” on
page 129.
243.07 HCIT: The media while feeding from tray 4,
remains detected by the tray 3 sensor (pass
through).
Go to
“HCIT jam service check” on page 132.
243.08 250/550‑sheet tray: A misfeed occurred due
to shingling. The misfed media is flushed to
the output bin. Press Continue to print using
the next available media.
Go to
“250/550-sheet media tray option jam service check” on
page 129.
7463
Diagnostic information
120