Sensor (ADF media exit) static jam service check
Action Yes No
Step 1
Check the media size setup and tray guides for the ADF. Does the media
size, in use, match the size set for the ADF
Go to step 2. Replace the media, or
change the media size
setup.
Step 2
Check the sensor (ADF media exit) for proper operation.
a Enter the Diagnostics Menu.
b Touch SCANNER TESTS.
c Touch Sensor Tests.
d Observe the line "sensor (ADF media exit)."
Does the display on the operator panel change every time the sensing
area of the sensor is interrupted or blocked?
Go to step 4. Go to step 3.
Step 3
Check the sensor (ADF media exit) for proper connection.
Is the component properly connected?
Replace the sensor
(ADF media exit). Go to
“Interrupt with flag
sensor (ADF media
exit) removal” on
page 615.
Replace the
connection.
Step 4
Place an undamaged document in the ADF, and perform a ADF test.
Does the error remain?
Replace the ADF
controller board.
The problem is solved.
Step 5
Perform a print test using the ADF.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Sensor (ADF media exit) never arriving or late arriving jam service check
Action Yes No
Step 1
Check the original document condition.
Is the original document free of paper clips and staples as well as damage
such as creases, tears, holes or excessive wear?
Go to step 2. Remove damaged
original document and
replace with a new
undamaged original
document. Perform an
ADF test. If the problem
remains, go to step 2.
Step 2
Check the media path for contaminates.
Is the media path free of excess media dust and foreign objects such as
paper clips and staples?
Go to step 3. Remove all
contaminates from the
media path.
7463
Diagnostic information
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