344 error messages
321–345 error messages
Error code Description Action
344.57 No encoder feedback detected from the tray 4 (HCIT)
lift motor.
Go to
“HCIT lift drive motor failure service check”
on page 298.
344.58 Motor stop error—the tray 4 (HCIT) lift motor kept on
running some time after the motor was commanded
to stop.
344.59 The tray 4 (HCIT) lift motor went over the normal
speed
345 error messages
321–345 error messages
Error code Description Action
345.60 Hardware Error—tray 4 board ID unknown Go to
“250/550-sheet controller board failure
service check” on page 295.
345.61 Hardware Error—tray 4 option type unknown
345.62 Hardware Error—tray 4 product ID unknown
345.63 Hardware Error—tray 4 sensors are not plugged on
the board
345.64 Hardware Error—tray 4 lift plate failed to reach its
home position
Go to
“HCIT lift plate failure service check” on
page 299.
250/550-sheet media feeder failure service check
Action Yes No
Step 1
Remove the tray from the drawer and do the following:
• Check the paper guides for damage. Move the paper guide and verify
if it can move freely from one position to another.
• Check the media size finger flag for damage.
• Check the lift plate gear for damage. Manually turn the lift plate gear
and check if it causes the lift plate to move upward.
• Check the separator gears for damage. Manually turn the gear and
check if the gears function properly.
Are the above components ok?
Go to step 2. Replace the media tray.
Go to
“Media tray
assembly removal” on
page 649.
7463
Diagnostic information
291
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