4 Insert the tray.
5 To clear the message and continue printing, select Next > > Clear the jam, press OK > .
241 paper jam messages
Error code Description Action
241.02 Sensor (input) early arriving jam Go to
“Sensor (input) early arriving jam service
check” on page 85.
241.06 The media is late reaching the sensor (input) within
the specified time from tray 1
Go to
“Sensor (input) never‑ or late‑arriving jam
service check” on page 86.
241.08 A misfeed occurred due to shingling. The misfed
media is flushed to the output bin.
Press Continue to print using the next available
media.
Press Continue to print using the next available
media.
241.10 The media is late reaching the sensor (input) within
the specified time from tray 1
Go to
“Sensor (input) never‑ or late‑arriving jam
service check” on page 86.
241.13 The media is late reaching the sensor (input) within
the specified time from tray 1
Go to
“Sensor (input) never‑ or late‑arriving jam
service check” on page 86.
241.14 The media is late reaching the sensor (input) within
the specified time from tray 1
241.15 Media tray 1, tray pulled jam Go to
“Media tray 1 pulled jam service check” on
page 114.
241.20 Took too long to ramp up media feeder motor in tray
1
Go to
“Media feeder motor control service check” on
page 114.
241.21 Media feeder motor stall in tray 1
241.22 Media feeder motor pick motor under‑speed in tray
1
241.24 Media feeder motor stalled on the last pick attempt
in tray 1
241.29 Media feeder motor did not turn off when lifting the
tray
241.32 Media tray not ready Go to
“Media tray 1 pulled jam service check” on
page 114.
241.33 The media tray was pulled during the media pick
process
241.41 Media feeder motor stall in tray 1 Go to
“Media feeder motor control service check” on
page 114.
241.42 Media feeder motor pick motor under‑speed in tray
1
241.43 Media feeder motor stalled on the last pick attempt
in tray 1
7463
Diagnostic information
112
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