324 error messages
321–345 error messages
Error code Description Action
324.57 No encoder feedback detected from the tray 2 (HCIT)
lift motor.
Go to
“HCIT lift drive motor failure service check”
on page 298.
324.58 Motor stop error—the tray 2 (HCIT) lift motor kept on
running some time after the motor was commanded
to stop.
324.59 The tray 2 (HCIT) lift motor went over the normal
speed
325 error messages
321–345 error messages
Error code Description Action
325.60 Hardware Error—tray 2 board ID unknown Go to
“250/550-sheet controller board failure
service check” on page 295.
325.61 Hardware Error—tray 2 option type unknown
325.62 Hardware Error—tray 2 product ID unknown)
325.63 Hardware Error—tray 2 sensors are not plugged on
the board
325.64 Hardware Error—tray 2 lift plate failed to reach its
home position
Go to
“HCIT lift plate failure service check” on
page 299.
331 error messages
321–345 error messages
Error code Description Action
331.51 No encoder feedback detected from the tray 3
pick/lift motor.
Go to
“250/550-sheet media feeder failure service
check” on page 291.
331.52 Motor stop error—the tray 3 pick/lift motor kept on
running some time after the motor was commanded
to stop.
331.53 The tray 3 pick/lift motor went over the normal speed
7463
Diagnostic information
288
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