4 Insert the tray.
5 To clear the message and continue printing, select Next > > Clear the jam, press OK > .
242 paper jam messages
Error code Description Action
242.01 250/550‑sheet tray: Media remains detected
by the tray 2 sensor (pass through) after
power on.
Go to
“250/550-sheet media tray option jam service check” on
page 129.
242.01 HCIT: Media remains detected by the tray 2
sensor (pass through) after power on.
Go to
“HCIT jam service check” on page 132.
242.02 250/550‑sheet tray: The media is late
reaching the sensor (input) when feeding
from tray 2.
Go to
“250/550-sheet media tray option jam service check” on
page 129.
242.02 HCIT: The media is late reaching the sensor
(input) when feeding from tray 2.
Go to
“HCIT jam service check” on page 132.
242.03 250/550‑sheet tray: The media fed from tray
3 did not reach the tray 2 sensor (pass
through).
Go to
“250/550-sheet media tray option jam service check” on
page 129.
242.03 HCIT: The media fed from tray 3 did not reach
the tray 2 sensor (pass through).
Go to
“HCIT jam service check” on page 132.
242.06 250/550‑sheet tray: Failure to feed from tray
2—media remains in tray 2
Go to
“250/550-sheet media tray option jam service check” on
page 129.
242.06 HCIT: Failure to feed from tray 2—media
remains in tray 2
Go to
“HCIT jam service check” on page 132.
242.07 250/550‑sheet tray: The media while feeding
from tray 3 remains detected by the tray 2
sensor (pass through).
Go to
“250/550-sheet media tray option jam service check” on
page 129.
242.07 HCIT: The media while feeding from tray 3
remains detected by the tray 2 sensor (pass
through).
Go to
“HCIT jam service check” on page 132.
242.08 250/550‑sheet tray: A misfeed occurred due
to shingling. The misfed media is flushed to
the output bin. Press Continue to print using
the next available media.
Go to
“250/550-sheet media tray option jam service check” on
page 129.
242.08 HCIT: A misfeed occurred due to shingling.
The misfed media is flushed to the output bin.
Press Continue to print using the next
available media.
Go to
“HCIT jam service check” on page 132.
242.09 250/550‑sheet tray: Tray 2 pick motor lost
encoder error
Go to
“250/550-sheet media tray option jam service check” on
page 129.
242.09 HCIT: Tray 2 pick motor lost encoder error Go to
“HCIT jam service check” on page 132.
242.10 250/550‑sheet tray: Failure to feed from tray
2
Go to
“250/550-sheet media tray option jam service check” on
page 129.
7463
Diagnostic information
117
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