Action Yes No
Step 12
Check the right media stack flap:
• Check for damage.
• Check if it is not dislodged from its original position.
• Check if it has no problem moving when manually actuated.
Is the component functional and free of damage?
Go to step 13. Replace the right
media stack flap. See
“Media stack flap
(right) removal” on
page 736.
Step 13
Open the left cover, reseat all connectors on the controller board and then
POR the machine.
Does the error remain?
Replace the controller
board. See
“Stapler/
offset stacker
controller board
removal” on page
756.
If the error persists,
then replace the staple
finisher option. See
“Staple finisher/offset
stacker option
removal” on page
723.
The problem is solved.
Finisher main motor jam service check
Action Yes No
Step 1
Check the auto connector end of the printer below the staple finisher.
Is it free of damage?
Go to step 2. Replace the upper
interface cable of the
printer.
Step 2
Check the lower interface cable. If damaged, then replace the lower
interface cable. See
“Stapler/offset stacker lower interface cable
removal” on page 754.
Remove the left cover. Reseat the cable J15 on the controller board, then
POR the machine.
Does the error remain?
Go to step 3. The problem is solved.
Step 3
Check the main motor connections. Reseat the motor cable J3 on the
controller board.
Does the error remain?
Go to step 4. The problem is solved.
7463
Diagnostic information
179