Sensor (narrow media) late arriving jam service check
Action Yes No
Step 1
Check the media size setup and tray guides for all media trays.
Does the media size, in use, match the size set for all media trays?
Go to step 2. Replace the media, or
change the media size
setup.
Step 2
Check all the media trays for proper media installation.
Is the media properly installed in all the media trays?
Go to step 3. Remove and properly
reinstall the media.
Step 3
Check the rear door.
Is the rear door free of damage and properly closed?
Go to step 4. Close or replace the
rear door. See
“Rear
door removal” on
page 549.
Step 4
Check the fuser unit assembly for damage and life expiration.
Is the component damaged, or has it exceeded life?
Replace the fuser. See
“Fuser removal” on
page 556.
Go to step 5.
Step 5
Check the sensor (narrow media) for proper operation.
a Enter the diagnostic mode.
b Select Base sensor test.
c Observe the line item input.
Does the display on the operator panel change every time the sensing
area of the sensor is interrupted or blocked?
Go to step 7. Go to step 6.
Step 6
Check the sensor (narrow media) for proper connection.
Is the sensor connected properly?
Replace the fuser. See
“Fuser removal” on
page 556.
Reseat the connection.
Step 7
Check the upper redrive for damage.
Is the component free from damage?
Go to step 8. Replace the upper
redrive. See
“Upper
redrive removal” on
page 571.
Step 8
Perform a print test, and check the upper redrive motor for proper
operation.
Does the component operate properly?
Go to step 9. Replace the upper
redrive motor. See
“Upper redrive motor
removal” on page
569.
Step 9
Perform a print test.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
7463
Diagnostic information
98
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