Toner level sensing service check
Action Yes No
Step 1
Ensure that the toner cartridge is installed properly.
Is the toner cartridge properly installed?
Go to step 2. Reinstall the toner
cartridge properly.
Step 2
Remove the existing toner cartridge and install a different cartridge.
Does the error remain?
Go to step 3. Problem resolved.
Step 3
Ensure the cable for socket “JCTLS” on the controller board is properly
connected.
Is the above connection properly connected?
Go to step 4. Reseat the connection
or replace the cable. Go
to the next step.
Step 4
Ensure the toner low / imaging unit high voltage contact is free from
damage.
Is the toner low / imaging unit high voltage contact free from damage?
Go to step 5. Replace the toner low /
imaging unit high
voltage contact.
Go to step 5.
Step 5
Reset the machine.
Does the error continue?
Replace the controller
board. See
“Controller
board removal” on
page 422.
Problem resolved.
14y errors
14y error messages
Error code Description Action
140.10 Main drive motor halls not detected Go to
“Main drive motor service check” on page 253.
140.20 Main drive motor took too long to stop
140.30 Main drive motor unable To lock (before
motor ID)
140.40 Main drive motor over speed detected
140.60 Main drive motor unable to lock (after
motor ID)
140.70 Main drive motor out of lock Detected
140.80 Main drive motor excessive PWM /
temperature
146.00 Media feeder encoder never detected in
tray 1
Go to
“Media feeder service check” on page 253.
7463
Diagnostic information
252
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