Fuser drive motor control jam service check
Action Yes No
Step 1
Make sure that the paper is properly loaded to the tray. See
“Avoiding
jams” on page 74.
a Make sure that the paper is properly loaded to the tray. See “Avoiding
jams” on page 74.
b Perform a print test.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Make sure that the firmware version is the latest, and update if necessary.
Does the error remain?
Go to step 3. The problem is solved.
Step 3
Check if the voltage value at the power source is acceptable (>95% of rated
voltage when printer is in Ready State).
The following are the acceptable values for specific geographies:
• >109 VAC, US
• >218 VAC, HV geographies
• >95 VAC, Japan
Does the error remain?
Go to step 4. The problem is solved.
Step 4
Make sure that the fuser drive motor and the socket J24 on the controller
board are properly connected.
Does the error remain?
Replace the fuser drive
motor. See
“Fuser
drive motor removal”
on page 425.
Go to step 5.
The problem is solved.
Step 5
Reset the printer.
Does the error remain?
Contact the next level
of support.
The problem is solved.
7463
Diagnostic information
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