98y errors
98y error messages
Error code Description Action
980.xx Engine experiencing unreliable communication with
the specified device
Call the next level of support.
981.xx Engine protocol violation detected by the specified
device
982.xx Communications error detected by the specified
device—device can be:
• Engine, Duplex, Tray x, Envelope Feeder
• Output Bin x (Note: Used for single bin devices)
• Bins x to y (Note: Used for multiple bin devices)
983.xx Invalid command received by the specified device
984.xx Invalid command parameter received by the specified
device
99y errors
99y error messages
Error code Description Action
990.xx An equipment check condition has occurred in the
specified device, but the device is unable to identify the
exact component failure—device can be:
• Engine, Duplex, Tray x, Envelope Feeder
• Output Bin x (Note: Used for single bin devices)
• Bins x to y (Note: Used for multiple bin devices)
Call the next level of support.
991.xx The specified device has detected an equipment check
in its controller board—device can be:
• Engine, Duplex, Tray x, Envelope Feeder
• Output Bin x (Note: Used for single bin devices)
• Bins x to y (Note: Used for multiple bin devices)
Base printer symptoms
Symptom Action
Network issues Go to
“Network service check” on
page 272.
Dead machine Go to
“Dead machine service check” on
page 274.
7463
Diagnostic information
271
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