HCIT jam service check
Action Yes No
Step 1
a POR the printer.
b Open the media trays and make sure there are no obstructions on the
media path.
c Check the following:
• Make sure the size of the media loaded is within specifications.
• Make sure the tray guides are not set too tight.
• Make sure the tray is not overfilled.
d If only one option is installed, re‑seat the option tray. If there are
multiple options installed, swap the current option with another
matching media tray to determine the source of the error.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Check the following:
• Push down on the lift plate and check if the spring works.
• Open and close the tray, then check if the HCIT closes properly.
Is the tray functioning properly?
Go to step 3. Replace the HCIT. See
“High capacity input
tray option removal”
on page 664.
Step 3
Check the interface cable of the printer or upper level option for damage.
Check the separator roller tires and gears:
• Make sure that the rollers are free from contamination
• Manually turn the gears and check if it causes the rollers to turn.
Does the error remain?
Go to step 4. Replace the separator
roller. See
“HCIT
separator roller
assembly removal” on
page 666.
Step 4
Check the sensor (trailing edge):
• Make sure that the sensor is properly installed and seated.
• Check if the sensor is in good condition. If damaged, then replace the
sensor. See
“Sensor (HCIT pick) removal” on page 685.
Reseat the connector J8 on the controller board, then POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Check the pick roller assembly for proper installation. Fully press the pick
roller assembly toward the sensor to make sure the mounting latches are
properly engaging the slot in the shaft.
Does the error remain?
Go to step 6. The problem is solved.
7463
Diagnostic information
132
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