Action Yes No
Step 6
Check the pick roller assembly to make sure that the rollers are free from
contamination and paper dust.
Is the pick roller assembly free of wear or damage?
Go to step 7. Replace the pick roller
assembly. See
“Drawer
pick roller removal ” on
page 650.
Step 7
Reseat the connectors J4, J8 and J7 on the controller board.
Does the error remain?
Go to step 8. The problem is solved.
Step 8
Open the rear cover. Do a feed test, enter Diagnostics Menu and navigate
to:
INPUT TRAY TESTS > Feed Test > Tray [x]
Viewing from the holes at the rear side, observe the pick/feed motor.
Does the feed motor run?
Go to step 9. Replace the media
feeder. See
“HCIT
media feeder
removal” on page
686.
Step 9
Check the sensor (HCIT roller position) and make sure that it is properly
installed. If damaged, then replace the sensor. Go to
“Sensor (HCIT pick
roller position) removal” on page 683.
Reseat the sensor connector on the controller board and reseat also on
the other end of the sensor. POR the machine.
Does the error remain?
Go to step 10. The problem is solved.
Step 10
Open the right cover. Reseat the cable attached to the lift motor.
Does the error remain?
Go to step 11. The problem is solved.
Step 11
Open the right cover. Do a feed test, enter Diagnostics mode and navigate
to:
INPUT TRAY TESTS > Feed Test > Tray [x]
Does the lift motor run?
Go to step 12. Replace the lift motor.
See
“HCIT lift drive
motor removal” on
page 679.
Step 12
Reseat all connectors on the controller board.
Does the error remain?
Replace the controller
board. See “HCIT
controller board
removal” on page
676.
The problem is solved.
7463
Diagnostic information
133
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