Sensor (fuser exit) late-arriving jam service check
Action Yes No
Step 1
Check the fuser unit assembly for damage and life expiration.
Is the component damaged or has it exceeded life?
Replace the fuser. See
“Fuser removal” on
page 556.
Go to step 2.
Step 2
Check the fuser unit assembly for obstructions.
Is the component free from obstructions?
Go to step 3. Go to step 3.
Step 3
Check the sensor (fuser output) for proper operation.
a Enter the diagnostic mode.
b Select Base sensor tests.
c Observe the line item output.
Does the display on the control panel change every time the sensing area
of the sensor is interrupted or blocked?
Go to step 5. Go to step 4.
Step 4
Check the sensor (fuser output) for proper connection.
Is the sensor connected properly?
Replace the fuser. See
“Fuser removal” on
page 556.
Reseat the connection.
Step 5
Check the transfer roller for damage.
Is the component free from damage?
Go to step 6. Replace the transfer
roller. See
“Transfer
roller removal” on
page 480.
Step 6
Check the media aligner roller for damage.
Is the component free from damage?
Go to step 7. Replace the media
aligner roller. See
“Media aligner roller
removal” on page
460.
Step 7
Perform a print test, and check the main motor assembly for proper
operation.
Is the media properly transported and able to reach the sensor (fuser
exit)?
Go to step 8. Replace the upper
fuser drive motor. See
“Fuser drive motor
removal” on page
425.
Step 8
Perform a print test.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
7463
Diagnostic information
97
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