Action Yes No
Step 8
Reseat the connectors J4, J8 and J7 on the controller board.
Does the error remain?
Go to step 9. The problem is solved.
Step 9
Remove the media tray. Manually turn the lift plate drive gear and observe
the lift plate. If the lift plate doesn’t move upward, then replace the media
tray. Go to
“Media tray assembly removal” on page 649.
With the printer turned on, insert the media tray into the drawer. Viewing
from the rear side of the option, observe the lift plate if it moves up during
the insertion.
Does the lift plate automatically move up?
Go to step 11. Go to step 10.
Step 10
Open the left cover. Do a feed test, enter Diagnostics Menu and navigate
to:
INPUT TRAY TESTS > Feed Test >Tray [x]
Observe the pick/feed motor and the transport motor.
Do the motors run?
Go to step 11. If the pick motor
doesn't run, then
replace the media
feeder. See
“Drawer
media feeder
removal ” on
page 656.
If the transport motor
doesn't run, then
replace the transport
motor. See
“Drawer
transport motor
removal” on page
658.
Step 11
Reseat all connectors on the controller board.
Does the error remain?
Replace the controller
board. See
“Drawer
controller board
removal” on page
653.
If the error persists,
then replace the option
tray. See
“250/550-
sheet media tray
option removal” on
page 648.
The problem is solved.
7463
Diagnostic information
131
To Next Page
Loading...
