Error code Description Action
325.64 Hardware Error—tray 2 lift plate failed to reach its
home position
Go to
“HCIT lift plate failure service check” on
page 299.
331.51 No encoder feedback detected from the tray 3
pick/lift motor.
Go to
“250/550-sheet media feeder failure service
check” on page 291.
331.52 Motor stop error—the tray 3 pick/lift motor kept on
running some time after the motor was commanded
to stop.
Go to
“250/550-sheet media feeder failure service
check” on page 291.
331.53 The tray 3 pick/lift motor went over the normal speed Go to
“250/550-sheet media feeder failure service
check” on page 291.
332.54 250/550‑sheet trays: No encoder feedback detected
from the tray 3 transport motor.
Go to
“250/550-sheet transport motor failure
service check” on page 293.
332.54 HCIT: No encoder feedback detected from the tray 3
transport motor.
Go to
“HCIT transport motor failure service check”
on page 296.
332.55 250/550‑sheet trays: Motor stop error—the tray 3
transport motor kept on running some time after the
motor was commanded to stop.
Go to
“250/550-sheet transport motor failure
service check” on page 293.
332.55 HCIT: Motor stop error—the tray 3 transport motor
kept on running some time after the motor was
commanded to stop.
Go to
“HCIT transport motor failure service check”
on page 296.
332.56 250/550‑sheet trays: The tray 3 transport motor went
over the normal speed.
Go to
“250/550-sheet transport motor failure
service check” on page 293.
332.56 HCIT: The tray 3 transport motor went over the
normal speed.
Go to
“HCIT transport motor failure service check”
on page 296.
334.57 No encoder feedback detected from the tray 3 (HCIT)
lift motor.
Go to
“HCIT lift drive motor failure service check”
on page 298.
334.58 Motor stop error—the tray 3 (HCIT) lift motor kept on
running some time after the motor was commanded
to stop.
Go to
“HCIT lift drive motor failure service check”
on page 298.
334.59 The tray 3 (HCIT) lift motor went over the normal
speed
Go to
“HCIT lift drive motor failure service check”
on page 298.
335.60 Hardware Error—tray 3 board ID unknown Go to
“250/550-sheet controller board failure
service check” on page 295.
335.61 Hardware Error—tray 3 option type unknown Go to
“250/550-sheet controller board failure
service check” on page 295.
335.62 Hardware Error—tray 3 product ID unknown Go to
“250/550-sheet controller board failure
service check” on page 295.
335.63 Hardware Error—tray 3 sensors are not plugged on
the board
Go to
“250/550-sheet controller board failure
service check” on page 295.
335.64 Hardware Error—tray 3 lift plate failed to reach its
home position
Go to
“HCIT lift plate failure service check” on
page 299.
341.51 No encoder feedback detected from the tray 4
pick/lift motor.
Go to
“250/550-sheet media feeder failure service
check” on page 291.
7463
Diagnostic information
284