Error code Description Action
341.52 Motor stop error—the tray 4 pick/lift motor kept on
running some time after the motor was commanded
to stop.
Go to
“250/550-sheet media feeder failure service
check” on page 291.
341.53 The tray 4 pick/lift motor went over the normal speed Go to
“250/550-sheet media feeder failure service
check” on page 291.
342.54 250/550‑sheet trays: No encoder feedback detected
from the tray 4 transport motor.
Go to
“250/550-sheet transport motor failure
service check” on page 293.
342.54 HCIT: No encoder feedback detected from the tray 4
transport motor.
Go to
“HCIT transport motor failure service check”
on page 296.
342.55 250/550‑sheet trays: Motor stop error—the tray 4
transport motor kept on running some time after the
motor was commanded to stop.
Go to
“250/550-sheet transport motor failure
service check” on page 293.
342.55 HCIT: Motor stop error—the tray 4 transport motor
kept on running some time after the motor was
commanded to stop.
Go to
“HCIT transport motor failure service check”
on page 296.
342.56 250/550‑sheet trays: The tray 4 transport motor went
over the normal speed.
Go to
“250/550-sheet transport motor failure
service check” on page 293.
342.56 HCIT: The tray 4 transport motor went over the
normal speed.
Go to
“HCIT transport motor failure service check”
on page 296.
344.57 No encoder feedback detected from the tray 4 (HCIT)
lift motor.
Go to
“HCIT lift drive motor failure service check”
on page 298.
344.58 Motor stop error—the tray 4 (HCIT) lift motor kept on
running some time after the motor was commanded
to stop.
Go to
“HCIT lift drive motor failure service check”
on page 298.
344.59 The tray 4 (HCIT) lift motor went over the normal
speed
Go to
“HCIT lift drive motor failure service check”
on page 298.
345.60 Hardware Error—tray 4 board ID unknown Go to
“250/550-sheet controller board failure
service check” on page 295.
345.61 Hardware Error—tray 4 option type unknown Go to
“250/550-sheet controller board failure
service check” on page 295.
345.62 Hardware Error—tray 4 product ID unknown Go to
“250/550-sheet controller board failure
service check” on page 295.
345.63 Hardware Error—tray 4 sensors are not plugged on
the board
Go to
“250/550-sheet controller board failure
service check” on page 295.
345.64 Hardware Error—tray 4 lift plate failed to reach its
home position
Go to
“HCIT lift plate failure service check” on
page 299.
377.51 No encoder feedback detected from the output
option 1/mailbox main/interface motor.
Go to
“Mailbox failure service check” on page
302.
377.52 Motor stop error—the output option 1/mailbox
main/interface motor kept on running some time
after the motor was commanded to stop.
Go to
“Mailbox failure service check” on page
302.
378.51 No encoder feedback detected from the output
option 2/mailbox main/interface motor.
Go to
“Mailbox failure service check” on page
302.
7463
Diagnostic information
285
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