Action Yes No
Step 3
Remove the tray from the drawer and do the following:
• Check the paper guides for damage. Move the paper guide and verify
if it can move freely from one position to another.
• Check the media size finger flag for damage.
• Check the lift plate gear for damage. Manually turn the lift plate gear
and check if it causes the lift plate to move upward.
• Check the separator gears for damage. Manually turn the gear and
check if the gears function properly.
Are the components functional and free of damage?
Go to step 4. Replace the media tray.
See
“Media tray
assembly removal” on
page 649.
Step 4
Open the left cover and do the following:
• Reseat the connector J10 on the controller board.
• Check the motor cables. If damaged, then replace the transport motor.
See
“Drawer transport motor removal” on page 658.
• Remove the media tray. Manually turn the transport motor encoders,
and check if it causes the transport and separator gears to turn. If there
is a problem with the gears, then replace the input option. See
“250/550-sheet media tray option removal” on page 648.
Replace the transport motor. See
“Drawer transport motor removal” on
page 658.
Does the error remain?
Replace the input
option. See
“250/550-
sheet media tray
option removal” on
page 648.
If the error persists,
then go to step 5.
The problem is solved.
Step 5
Remove the 250/550-sheet input option and check the upper interface
cable. If damaged, then replace the upper interface cable.
Reseat the connector J1 on the controller board, then POR the machine.
Does the error remain?
Go to step 6. The problem is solved.
Step 6
Check the interface cable of the printer or upper level option for damage.
Is the above component still ok?
Go to step 7. Replace the interface
cable of the printer or
upper level option.
Step 7
Check the connectors on the controller board. If damaged, then replace
the controller board. See
“Drawer controller board removal” on
page 653.
Reseat all connectors on the controller board, then POR the machine.
Does the error remain?
Replace the controller
board. See
“Drawer
controller board
removal” on page
653.
If the error remains,
then go to step 8.
The problem is solved.
7463
Diagnostic information
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