Error code Description Action
964.xx Download Emulation Cyclic Redundancy Check (CRC)
Error—checksum failure detected in the emulation
header or emulation file.
1 Disable the Download Emulation.
2 Program the download emulation into the
firmware card again.
3 If the above steps do not resolve the problem,
then replace the firmware card and download
the emulation again.
975.xx Network Error—unrecognizable network port Call the next level of support.
976.xx Network Error—unrecoverable software error in
network port
978.xx Network Error—bad checksum while programming
network port
979.xx Network Error—flash parts failed while programming
network port
980.xx Engine experiencing unreliable communication with
the specified device
Call the next level of support.
981.xx Engine protocol violation detected by the specified
device
982.xx Communications error detected by the specified
device—device can be:
• Engine, Duplex, Tray x, Envelope Feeder
• Output Bin x (Note: Used for single bin devices)
• Bins x to y (Note: Used for multiple bin devices)
983.xx Invalid command received by the specified device
984.xx Invalid command parameter received by the specified
device
990.xx An equipment check condition has occurred in the
specified device, but the device is unable to identify the
exact component failure—device can be:
• Engine, Duplex, Tray x, Envelope Feeder
• Output Bin x (Note: Used for single bin devices)
• Bins x to y (Note: Used for multiple bin devices)
Call the next level of support.
991.xx The specified device has detected an equipment check
in its controller board—device can be:
• Engine, Duplex, Tray x, Envelope Feeder
• Output Bin x (Note: Used for single bin devices)
• Bins x to y (Note: Used for multiple bin devices)
7463
Diagnostic information
142
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