Error code Description Action
242.10 Failure to feed from tray 2 Make sure the media path is free from obstructions
on the following locations:
1 Open all input media trays and make sure there
are no obstructions on the media path.
2 Remove the toner cartridge and the imaging unit.
Make sure there are no obstructions on the
media path.
3 Open the rear door, and make sure there are no
obstructions on the media path.
4 Check all output bins. Make sure there are no
obstructions on the media path
If the error persists, then perform the following
service checks:
• For 250/550‑sheet trays—go to “250/550-sheet
media tray option jam service check” on
page 176
• For HCIT—go to “HCIT source jam service check”
on page 181
242.11 Pick/lift motor encoder not detected in tray 2.
1 POR the printer.
2 Open the media trays and make sure there are
no obstructions on the media path.
3 Check the following:
• Make sure the size of the media loaded is
within specifications.
• Make sure the tray guides are not set too
tight.
• Make sure the tray is not overfilled.
4 If only one option is installed, re‑seat the option
tray. If there are multiple options installed, swap
the current option with another matching media
tray to determine the source of the error.
If the error persists, then perform the following
service checks:
• For 250/550‑sheet trays—go to “250/550-
sheet media tray option jam service check”
on page 176
• For HCIT—go to “HCIT jam service check” on
page 178
242.12 Motor ramp up error in tray 2.
242.13 Page to be stapled failed to feed from tray 2.
242.14 Media flushed from media path either due to feed
error or cartridge error
242.15 One or more trays located above the source (tray 2)
has been pulled.
242.16 Tray 2 not ready
242.17 Media was not properly picked from tray 2. Tray did
not exhaust all pick retry attempts because of media
committed to the media path from the tray below.
242.18 Failed to feed from tray 2—exhausted pick retries,
media committed to paper path.
242.19 Failed to feed from tray 2—the leading edge of the
media was not detected.
242.20 Took too long to ramp up media feeder motor in tray
2
7463
Diagnostic information
165
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